Keep customers informed about their order status automatically after every shipment.
Go to Settings → Notifications. Enable 'Shipping confirmation' and 'Tracking update'. Customers receive an email with a live tracking link as soon as a label is created.
For carriers without a direct Numu integration, open the order and click 'Add tracking information'. Enter the waybill number and carrier name — the customer gets an automatic notification.
Under Settings → Notifications → Shipping confirmation, customise the email template with your logo, return instructions, and social media links.
Add a WhatsApp tracking link alongside the email — WhatsApp open rates are significantly higher than email in Saudi Arabia.
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