Help CenterShipping & deliverySetting up international shipping

Setting up international shipping

Read time: 6 min

Expand beyond Saudi Arabia with international shipping zones and clear customs handling.

1

Create an international shipping zone

Go to Settings → Shipping and click 'Add shipping zone'. Select your target countries — start with Gulf states: UAE, Kuwait, Bahrain, Oman, Qatar.

2

Add international shipping rates

Use live carrier rates or a flat rate. Offer two tiers: Economy parcel (7–14 days) and Express (3–5 days) to give customers a choice.

3

Handle customs declarations

Enable 'Include duties and taxes' (DDP) if your carrier supports it, so customers pay a single total at checkout. Alternatively, display a customs disclaimer so customers know they may owe duties on delivery.

4

Exclude restricted products

Some products (liquids, large batteries, certain foods) are restricted on international routes. Place them in a separate shipping profile and exclude it from international zones.

💡 Tip

Start with GCC countries — customs procedures are simpler and shipping rates are much better than global routes.

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