Create a clear returns policy and handle return requests from your Numu dashboard.
Go to Settings → Policies and write a clear returns policy: the allowed window (7, 14, or 30 days), the required product condition, and the refund method.
Customers can request a return from their order tracking page. Requests appear in Dashboard → Orders → Returns for your review and approval.
When you approve a return, click 'Create return label'. The customer receives an email with the label to print and attach to their parcel.
After receiving the returned item, open the order and click 'Refund'. Choose a full or partial refund to the original payment method, or issue store credit.
A free returns policy increases shopper trust and conversion rates — the cost is typically offset by reduced purchase hesitation.
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