Refund customers fully or partially, directly to their original payment method.
Go to Orders, find the order, and click the 'Refund' button. You can refund the full amount or enter a specific partial amount.
Select which line items to refund, and whether to refund the shipping charge as well. You can also restock the item automatically when issuing the refund.
Click 'Refund [amount]'. The refund is submitted to Numu Pay immediately. Funds return to the customer's Mada/Visa/Mastercard within 5–10 business days depending on their bank.
The refunded amount is deducted from your next payout balance. View all refunds under Finances → Payouts → Refunds.
For COD orders, refunds must be issued as store credit or bank transfer — coordinate directly with the customer.
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