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Sending SMS campaigns

Read time: 4 min

Send Arabic SMS campaigns that reach all mobile users regardless of smartphone model.

1

Connect an SMS provider

Go to Settings → Notifications → SMS. Connect a supported Saudi SMS provider (Unifonic, Msegat, or Taqnyat). Enter your API key and Sender ID registered with CITC.

2

Build your message

Go to Marketing → Campaigns → New campaign → SMS. Write your message in Arabic for best engagement — stay under 160 characters for a single SMS. Include your store name, the offer, and a short link.

3

Select your audience

Choose a customer segment or upload a contact list. Ensure all contacts have opted in to SMS marketing — Saudi CITC regulations require explicit opt-in.

4

Send and track

Schedule the send time and click Confirm. View delivery rates and any opt-outs in the campaign report within 30 minutes of sending.

💡 Tip

Always identify your brand in the SMS (e.g. 'من نُمو:'). Saudi regulations require sender identification on commercial SMS.

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