Automatically remind shoppers who added items to their cart but didn't check out.
Enable the abandoned cart automation. Choose the delay — typically 1 hour after abandonment for the first reminder, then 24 hours for a follow-up.
Edit the email template with your brand logo, a personalised message, and a clear CTA button ('Complete your order'). Add an optional discount code to incentivise return.
For Saudi shoppers, WhatsApp recovery messages outperform email. Toggle on 'WhatsApp notification' and connect your business WhatsApp number under Settings → Notifications.
After 7 days, check Marketing → Automations → Abandoned cart to see open rates, click rates, and recovered revenue. Adjust the discount amount or timing based on results.
A two-step sequence (email at 1 hour + WhatsApp at 24 hours) typically recovers 8–15% of abandoned carts.
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