Help CenterAccount & billingManaging staff accounts and permissions

Managing staff accounts and permissions

Read time: 4 min

Invite team members, assign roles, and control who can access each part of your admin.

1

Open staff settings

Go to Settings → Staff. You will see a list of all current staff accounts with their role and last login date.

2

Invite a new staff member

Click '+ Invite staff'. Enter their email address and select a role: Admin (full access), Editor (can manage products and orders, no billing or staff settings), or Viewer (read-only).

3

Understand role permissions

Admin: all permissions including billing, plan changes, and staff management. Editor: products, orders, marketing, and settings — but no billing or staff. Viewer: can view all sections but cannot make changes or process orders.

4

Edit an existing staff member

Click 'Edit' next to a staff member to change their role. Changes take effect immediately — the staff member is notified by email of any role change.

5

Remove a staff member

Click 'Remove' next to a staff member and confirm. Their session is immediately invalidated — they cannot log in again. Their past activity log is retained for audit purposes.

💡 Tip

Use the Editor role for fulfilment staff who process orders daily. Reserve Admin for owners and senior managers only — Admins can change billing and delete the store.

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